All Systems Operational

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Operational status of Extole's production server infrastructure.

Production Operational
90 days ago
100.0 % uptime
Today
Production Referrals
Operational
90 days ago
100.0 % uptime
Today
Consumer Experience
Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS elb-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS rds-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elb-us-west-1 Operational
90 days ago
100.0 % uptime
Today
PagerDuty Events API Operational
PagerDuty Notification Delivery Operational
SendGrid SMTP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 23, 2023

No incidents reported today.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023
Resolved - This is a notice of a new service sub-processor Extole clients may elect to use, Tremendous.

Sub-processor purpose:
Extole may use Tremendous when delivering electronic gift card rewards through email to program participants.

Data shared with Tremendous:
Client Identifier
Recipient Email - person earning gift card
Gift Card SKU
Gift Card Value

The full list of Extole sub-processors is here: https://docs.extole.com/docs/gdpr-ccpa

Sep 11, 13:18 PDT
Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.